PRIVACY POLICY

This Privacy Policy describes how Superlife ("we") collects, uses, and protects your personal data when you visit or make a purchase on our website www.superlife.ch ("the Site").

1. Personal Data Collected

We collect the following data:

• Device information: IP address, browser type, time zone, pages visited, site interactions, cookies.

• Order information: name, billing and shipping address, payment details (credit card, TWINT, Apple Pay), email address, phone number.

• Customer support: any information you voluntarily share with us when contacting our support team.

2. Purpose of Collection

We collect this data in order to:

• Process your orders and provide customer service.

• Communicate with you.

• Ensure website security (fraud prevention).

• Offer a personalized experience and relevant offers.

3. Data Sharing

Your data is only shared with trusted partners essential to our services, including:

• Shopify, our e-commerce host. Their privacy policy is available here: https://www.shopify.com/legal/privacy

• Payment providers, shipping companies, marketing and technical partners.

We may also share your data if required by law or to protect our legal rights.

4. Targeted Advertising and Cookies

We use cookies to enhance your experience, analyze site usage, and offer personalized promotions. You can manage your preferences at any time via your browser settings or at www.allaboutcookies.org.

We use tools like Google Analytics and Facebook Ads. You can opt out of targeted advertising using the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

5. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the following rights:

• Access your personal data.

• Request correction, deletion, or data portability.

• Withdraw your consent at any time.

To exercise these rights, contact us at: contact@superlife.ch

6. Data Retention

We retain your personal data for as long as necessary to provide our services or until you request its deletion.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

8. Transfers Outside the EU

Your data may be transferred outside the European Union (e.g., to Canada or the United States via Shopify) with appropriate safeguards in accordance with the GDPR.

9. International Orders – VAT and Customs

For all orders placed outside Switzerland, VAT and customs duties are fully included in the prices displayed on our website, regardless of the customer’s country of residence.
You will not be charged any additional taxes or import fees upon delivery.

10. Policy Updates

This policy may be updated. Last update: 15.05.2025.

11. Contact

For questions or requests related to your personal data, please contact us at:
contact@superlife.ch
or by mail:
Superlife, Avenue de Grandson 48, 1400 Yverdon-les-Bains, Switzerland.

12. Governing Law

This policy is governed by Swiss law. Jurisdiction is with the courts of the canton of Vaud, Switzerland.