DELIVERY TIME AND FREIGHT COSTS
Dear customers,
We process your order as quickly as possible. All orders are fulfilled at our warehouse in Switzerland.
The waiting time for receiving our products can extend from 1 to 5 weeks. This period reflects our commitment to offering high-quality pieces. Each Superlife item is meticulously manufactured in Switzerland, in small batch lots, by passionate companies, thus promoting remarkable craftsmanship.
Opting for Superlife means choosing more than just an item; it's adopting a story of passion, quality, and distinctive design. We take great care to ensure that each piece is produced with the utmost attention, justifying the interval before delivery. Your understanding and patience are greatly appreciated and directly contribute to supporting a sustainable and ethical production model.
We thank you for your trust and look forward to sending you creations that, we hope, will find a special place in your interior.
Sincerely,
The Superlife Team
SHIPPING COSTS BY DESTINATION
| Destination | Standard Shipping Cost | Free Shipping Threshold | Notes |
|---|---|---|---|
| Switzerland | CHF 9.– | CHF 200.– | Free for orders above CHF 200.– |
| Europe | from EUR 29.– | — | Shipping costs vary by country & volume |
| USA | from USD 40.– | — | Shipping costs vary by state & volume |
| Large orders* | Case-by-case | — | Bulky furniture or high-quantity purchases |
*Large or bulky furniture and high quantity orders may be subject to specific delivery arrangements. Please contact us for a quote.
CUSTOMS AND TAXES
All taxes and customs duties are now included in the price you pay on our website, regardless of your country of residence. This means you will not receive any additional invoices upon delivery—no VAT, no import duties.
Superlife takes care of all customs formalities and associated costs. You simply receive your order, with nothing more to pay.
If the customer refuses the parcel or fails to collect it, shipping and return costs will be deducted from any potential refund.
EXCHANGES, RETURNS, WARRANTY CASES AND COMPLAINTS
The customer will send complaints for defective goods and/or services and returns directly to Superlife by email (info@superlife.ch) and will settle with us the details of the procedure. The existence of such disputes does not release the customer from the obligation to pay the invoice or the total value in question.
In the case of returns of goods purchased by credit card or digital payment services (EuroCard/MasterCard, Visa, American Express, PayPal, Apple Pay), the refund or cancellation will be made to the payment method used, provided that the original invoice has been paid in full.
It is the customer's responsibility to check the goods immediately upon delivery and to report any defects or non-conformities. If a package arrives visibly damaged, the customer must notify the courier at the time of delivery and ensure that a written remark is made. The customer is also required to send clear photographic evidence of the damaged box and packaging within 48 hours of delivery. Without this documentation and within this timeframe, the complaint cannot be processed.
Items returned incomplete, damaged or soiled by the customer are not accepted. In the case of returns, the shipping costs are at the customer’s charge.
RETURNS
Items returned within 14 days of their original shipment date in "as new" condition will be eligible for a full refund or store credit. Refunds will be issued to the original form of payment used for the purchase. Customers are responsible for return shipping charges. Shipping and handling fees from the original purchase are non-refundable. All sale items are final purchases.
ADDITIONAL LEGAL NOTICE
Superlife cannot be held responsible for delays or delivery failures due to events beyond our control (e.g. natural disasters, strikes, or exceptional transport disruptions).
All legal matters shall be governed by Swiss law and fall under the jurisdiction of the courts of Lausanne, Switzerland.
